Shipping Policy
Last updated: July 17, 2026
Thank you for shopping with MALKARI by Tali. Here’s everything you need to know about how your order makes its way to you, Queen.
Order Processing
Once your order is placed, our team carefully prepares each piece by hand from our Chicago studio.
- Standard processing time: 1–3 business days
- Custom or resized pieces are available through email consultation. Production time will be shared when your request is confirmed.
- Orders placed Friday after 12 PM CT, weekends, or U.S. holidays will begin processing the next business day
You’ll receive a confirmation email when your order is placed and a separate shipping notification with tracking once it’s on its way.
Domestic Shipping (United States)
Shipping Options & Costs
Shipping charges are calculated at checkout based on your order and delivery address. MALKARI does not offer free shipping.
All domestic orders are shipped with FedEx and include tracking.
Orders are shipped with the carrier’s standard shipping coverage. Additional shipping insurance is not offered.
Delivery Times
Delivery estimates begin after your order has been processed.
Shipping times depend on your destination and FedEx service levels. Weather, holidays, and carrier delays may affect delivery times.
Expedited or overnight shipping is not available through the website. If you need rush delivery, please contact us before placing your order. We’ll do our best to accommodate your request whenever possible.
International Shipping
MALKARI ships worldwide. International orders are shipped via FedEx.
International rates & timing
- Shipping rates are calculated at checkout based on your destination and order weight.
- International delivery typically takes 7 to 21 business days after processing, although customs clearance may extend delivery times.
- Shipping charges vary by destination. Some destinations have fixed shipping rates. For example, shipping to Israel is $30.
Customs duties, taxes, and fees
International customers are responsible for all customs duties, import taxes, and other fees required by their country.
- These fees are charged separately by your country’s customs office, not by MALKARI
- We are unable to predict or estimate these charges — please check with your local customs office before ordering
- Refusing to pay customs charges may result in your package being returned or destroyed; we cannot refund the cost of returned international shipments
International order eligibility
International orders are final sale and are not eligible for returns. Exchanges may be available in certain situations. Customers are responsible for all shipping costs related to international exchanges. Please refer to our Return Policy for complete details.
Order Tracking
You’ll receive a tracking number by email as soon as your order ships. To track your order:
- Open the shipping notification email
- Click the tracking link
- Or visit the FedEx website and enter your tracking number.
If you don’t receive a shipping notification within [3 / 5] business days of placing your order, please email malkari@talikogan.com.
Shipping Address
Please double-check your shipping address at checkout. MALKARI is not responsible for orders shipped to incorrect addresses provided by the customer.
- If you notice an error, email malkari@talikogan.com immediately — within 24 hours of placing the order
- Once an order has shipped, we cannot redirect or change the destination
- Packages returned to us due to an incorrect address will be reshipped at the customer’s expense
Lost, Stolen, or Damaged Packages
Lost Packages (Domestic)
If your tracking shows “Delivered” but you have not received the package:
- Check with neighbors and household members
- Wait 1 to 2 business days, as carriers occasionally mark packages as delivered before arrival.
- Contact FedEx with your tracking number.
- If still missing, contact us at malkari@talikogan.com within 7 days of the delivery date so we can help file a claim
We will assist with carrier claims, but MALKARI cannot guarantee replacement or refund for packages marked as delivered by the carrier.
Lost Packages (International)
International packages without proof of delivery to MALKARI are not eligible for reimbursement, replacement, or refund. We strongly recommend insured shipping for international orders.
Damaged Packages
If your package arrives damaged or the contents are damaged in transit:
- Take photos of the packaging and product before unpacking further
- Email photos to malkari@talikogan.com within 48 hours of delivery
- Keep all original packaging until the claim is resolved
We will work with you to replace the item or issue a refund, depending on availability.
Stolen Packages
We are not responsible for packages stolen after carrier delivery confirmation. Signature confirmation is not available. For valuable orders, we recommend shipping to a secure address where someone is available to receive the package.
Studio Pickup
If you’d like to pick up your order instead of having it shipped, please contact us by email or direct message before placing your order so pickup arrangements can be coordinated.
Local Queens may choose to pick up their order from our Chicago studio:
Tali Kogan Styling Studio
900 N Michigan Ave, 5th Floor
Chicago, IL 60611
Pickup times are arranged individually by email or direct message.
Returns and Exchanges Shipping
For all return and exchange shipping details, please see our Return Policy.
Holiday & Seasonal Shipping
During peak periods (Mother’s Day, Valentine’s Day, Christmas, Hanukkah), processing and shipping times may be extended. We’ll post updates on our home page and Instagram when this happens. We recommend ordering early to ensure timely delivery for gift-giving occasions.
Questions?
If you have any questions about shipping, please contact us.
MALKARI by Tali
malkari@talikogan.com